Refund Policy

Refund Policy

At JEGATHEES MEENA, we are committed to ensuring a fair and transparent refund process for our customers. Below is a detailed explanation of our refund policy:


Refund Process

  • Once a refund request is approved, the refund will be processed within 3-5 business days.
  • The refunded amount will be credited back to the original payment method used at the time of purchase.

Refund Eligibility

  1. Damaged or Defective Items:

    • Refunds may be issued for items that are received in a damaged or defective condition.
    • Customers must report such issues within 1 day of delivery by providing the order number and photos of the item’s condition to sales@jegatheesmeena.com.
    • After verification, a refund or replacement will be initiated.
  2. Return-Based Refunds:

    • If you return a product and it meets our return criteria (unused, in original condition, and within the return window of 3 days after delivery), a refund will be processed.
    • Shipping Costs: The cost of return shipping will be deducted from the refund amount, unless the return is due to a fault on our part (e.g., wrong or defective item shipped).
  3. Non-Refundable Items:

    • Certain items, such as perishable goods, customized products, or digital downloads, are not eligible for refunds unless there is a technical or quality issue.

Refund Timeline and Notifications

  • Customers will receive an email notification once the refund is initiated.
  • Refunds typically take 3-5 business days to appear in the customer’s bank account or on their credit card statement. The exact time may vary depending on the financial institution or payment processor.

Exceptional Cases

  • In rare cases where a refund cannot be processed back to the original payment method (e.g., expired or closed accounts), the customer will be contacted to arrange an alternative refund method.

Customer Responsibility

  • Customers are advised to ensure that the shipping details and product condition meet the return policy guidelines to avoid delays in the refund process.

Need Assistance?

For any questions or updates about your refund, feel free to reach out to us:
📧 sales@jegatheesmeena.com

This detailed refund policy ensures a smooth and fair process, fostering trust and reliability with your customers.

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Restocking will occur on the 5th, 15th, and 25th of every month at 11 AM. For COD orders, you can also use Meesho at click here.

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